Terms of Service

Last Updated: October 2025

These Terms of Service (“Terms”) apply to your use of thefilmstore.com and purchases from The Film Store (“The Film Store,” “we,” “us,” or “our”). By using our website or placing an order, you agree to these Terms. If you do not agree, please do not use the website.

1. Eligibility and Use of the Website
You must be legally able to enter into a binding agreement to use this website or place an order. You agree to use the website lawfully and not to interfere with its security, operation, or other users’ access.

You are responsible for ensuring that information you provide is accurate and up to date.

2. Products and Product Information
The Film Store sells professional-grade grip and lighting equipment, tools, and accessories for film, television, and production crews. We make reasonable efforts to display product descriptions, images, specifications, and availability accurately. However, product colors, packaging, specifications, or availability may differ from what appears on the website. Product information is provided for general informational purposes and may change without notice.

Please review the manufacturer’s documentation and product specifications before purchasing. If you have questions about whether a product is suitable for a particular application, contact us before ordering.

3. Safety and Proper Use
The products sold on this site can present serious risks if it is selected, installed, maintained, or used incorrectly. Products must be used only for their intended purpose and in accordance with applicable laws, industry standards, and the manufacturer’s instructions, warnings, load ratings, and inspection requirements.

You are responsible for determining whether a product is appropriate for your application and for ensuring that it is installed, inspected, maintained, and used by qualified personnel. Do not exceed stated load limits or use equipment that is damaged, worn, modified, or otherwise unsafe. Stop using equipment if you have reason to believe it may be unsafe.

Product descriptions or information provided by The Film Store do not replace professional training, an on-site assessment, or the manufacturer’s instructions. Contact the manufacturer or a qualified professional if you need technical or safety guidance.

4. Orders and Acceptance
Placing an order is an offer to purchase the selected products. We may accept or decline an order at our discretion, including where a product is unavailable, an order contains an error, or we suspect fraud or unauthorized activity. An order confirmation email does not necessarily mean that we have accepted your order. We will notify you if we cancel or materially change an order and, where applicable, issue a refund.

Please review your order carefully before submitting it. Contact us promptly if you believe you entered incorrect information.

5. Prices, Taxes, and Payment
Prices are displayed in US Dollars unless otherwise stated. Prices, promotions, and product availability may change without notice. The price charged will generally be the price shown when you place your order, subject to correction of obvious pricing errors.

You are responsible for applicable taxes, shipping charges, customs duties, and other fees shown at checkout or imposed by the relevant authorities. Payment must be authorized by an accepted payment method before an order is processed.

6. Shipping and Delivery
Shipping dates and delivery estimates are estimates, not guarantees. Delays may occur because of carrier issues, weather, customs processing, or other circumstances outside our control. Risk of loss and ownership of products pass to you as provided by applicable law.

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at csr@thefilmstore.com so we can review the issue.

7. Returns and Refunds
Returns and refunds are governed by our “Return Policy”. Please review that policy before placing an order. Nothing in these Terms limits any consumer rights that cannot legally be excluded.

8. Cancellations and Changes
If you need to cancel or change an order, contact us as soon as possible at csr@thefilmstore.com. We cannot guarantee that we can make changes after an order has been processed or shipped. Any cancellation, return, or refund remains subject to our Return Policy and applicable law.

9. Intellectual Property
The website and its content, including text, graphics, logos, images, and design are owned by The Film Store or its licensors and are protected by intellectual-property laws. You may use the website for personal or business purchasing purposes, but you may not copy, distribute, modify, or commercially exploit its content without our prior written permission, except where permitted by law.

10. Third-Party Services and Links
The website may use or link to third-party services, such as payment providers, shipping companies, or manufacturers. Those services are governed by their own terms and policies. The Film Store is not responsible for third-party websites or services, except as required by law.

11. Errors and Website Availability
We may correct errors, update information, or change or discontinue website features or products at any time. We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.  We reserve the right to correct and/or cancel an order that contains incorrect information or pricing.

12. Disclaimers
To the extent permitted by law, the website and its content are provided “as is” and “as available.” We make no warranties about the website’s availability or that its content will be complete, current, or error-free.

Product warranties, if any, are provided by the manufacturer or as stated in the product documentation or applicable law. Nothing in these Terms excludes a warranty or right that cannot legally be excluded.

13. Limitation of Liability
To the extent permitted by law, The Film Store will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or purchase or use of a product. This does not limit liability that cannot legally be limited, including liability for fraud, gross negligence, willful misconduct, or personal injury where such liability cannot be excluded by law.

Nothing in this section changes your responsibility to use equipment safely and in accordance with its instructions, ratings, and applicable requirements.

14. Indemnification
To the extent permitted by law, you agree to be responsible for claims, losses, or expenses resulting from your unlawful use of the website or your violation of these Terms. This section does not apply where prohibited by law.

15. Privacy
Our handling of personal information is described in our “Privacy Policy”. By using the website, you acknowledge that you have had the opportunity to review that policy.

16. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Changes apply from the date they are posted, except where applicable law requires otherwise. Your continued use of the website after changes are posted means you accept the revised Terms.

17. Governing Law and Disputes
These Terms are governed by the laws of Cheyenne, Wyoming, without regard to its conflict-of-law rules, except where applicable consumer-protection laws require otherwise. Any disputes will be handled by the courts located in Cheyenne Wyoming, subject to any rights you may have under applicable law.

18. General Terms
If any part of these Terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Our failure to enforce a provision is not a waiver of our right to enforce it later. These Terms, together with any policies they expressly refer to, form the agreement between you and The Film Store concerning your use of the website.

19. Contact Us
Questions about these Terms?
Contact us:  The Film Store
Email: csr@thefilmstore.com