Return Policy

You may request a return within 30 days of receiving your item.

To be eligible, your item must be unused and in the same condition as when you received it. You must also provide proof of purchase, including your email address, shipping ZIP code, and order number.

How to Request a Return
Select “Contact” on our website and provide the name, email address, and phone number used to place your order. In the comment section, include your order number, the item(s) you’d like to return, and the reason for the return.

If your request is approved, we’ll provide the instructions and information you need to complete your return. Please don’t send items back before requesting a return; unauthorized returns will not be accepted.

 

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is defective or damaged, or you received the wrong item, contact us right away so we can review the issue and make it right.

Exceptions
The Film Store reserves the right to reject any return request.

Exchanges
The quickest way to get the item you want is to request a return for the item you have. Once your return is approved, place a separate order for the new item.

European Union: 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may cancel or return it within 14 days of delivery, for any reason and without providing a justification. The item must be unused and in the same condition as when you received it, and you must provide proof of purchase.

Refunds
We’ll notify you after we receive and inspect your return and let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may need additional time to process and post the refund.

For questions or help with a return, please email us at csr@thefilmstore.com.