Privacy Policy

Last updated: October 2025

This Privacy Policy explains how The Film Store (“The Film Store,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit thefilmstore.com, make a purchase, or contact us.


1. Personal Information We Collect
The information we collect depends on how you interact with us. It may include:

  • Contact and order information:** name, email address, phone number, billing and shipping address, and order details.

  • Payment information: payment and transaction details. Payments may be processed by a third-party payment provider; we do not necessarily receive or store your full payment-card number.

  • Account information: login details and other information you provide if you create an account.

  • Communications: information you include when you contact us, including customer-service and return inquiries.

  • Device and usage information: IP address, browser and device details, pages viewed, and interactions with the website. This information may be collected using cookies and similar technologies, depending on your settings and our configuration.

  • Information from service providers: information needed to help us process payments, fulfill orders, prevent fraud, or operate the website.

Please do not send us sensitive personal information unless we specifically request it and it is necessary for the purpose.

 

2. How We Use Personal Information
We may use personal information to:

  • Process, fulfill, ship, and provide support for orders.

  • Communicate with you about purchases, returns, refunds, and customer-service requests.

  • Operate, maintain, and improve our website and services.

  • Detect, investigate, and help prevent fraud, security incidents, or misuse.

  • Comply with legal obligations and enforce our policies.

  • Send marketing messages where permitted by law and, where required, with your consent. You can opt out of marketing emails using the unsubscribe link or by contacting us.


3. Cookies and Similar Technologies
Our website and service providers may use cookies and similar technologies to keep the site working, remember preferences, understand site usage, and support advertising or marketing, if enabled.

You can manage cookies through your browser settings and, where available, our cookie-preference tool. Blocking certain cookies may affect website functionality. Where required by law, we will request your consent before using non-essential cookies.


4. How We Share Personal Information
We may share personal information with:

  • Service providers that help us operate our website, process payments, fulfill and ship orders, provide customer support, analyze site usage, or protect our services.

  • Business and professional advisers, such as lawyers, accountants, or insurers, when reasonably necessary.

  • Authorities or other parties when required by law, to protect rights and safety, or to investigate suspected fraud or misuse.

  • A successor or buyer if we are involved in a merger, reorganization, or sale of some or all of our business.

We do not sell personal information for money. Depending on the services and advertising tools we use, some data sharing may be considered “selling,” “sharing,” or “targeted advertising” under certain privacy laws. If applicable, you may exercise your relevant rights using the contact details below or any privacy choices provided on our website.


5. Data Retention
We keep personal information for as long as reasonably necessary for the purposes described in this Policy, including to complete transactions, provide customer service, meet legal or accounting requirements, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and why we need it.


6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.


7. Your Privacy Rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information; receive a copy of it; withdraw consent; or object to or restrict certain processing. You may also have the right to opt out of certain targeted advertising or data sharing.

To make a request, contact us using the details below. We may need to verify your identity before responding. If we deny a request, you may have the right to appeal, depending on your location. We will not unlawfully discriminate against you for exercising your privacy rights.

You can opt out of marketing emails at any time by using the unsubscribe link in the email. Transactional messages about an order or service may still be sent where necessary.


8. International Data Transfers
Your information may be processed in countries other than the one where you live. Privacy protections in those countries may differ. Where required by law, we use appropriate safeguards for international transfers.


9. Children’s Privacy
Our website and services are not intended for children, and we do not knowingly collect their personal information. If you believe a child has provided us with personal information, contact us so we can review and take appropriate action.


10. Third-Party Websites and Services
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for them. Please review those policies before providing information to third parties.


11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. If a change requires notice or consent under applicable law, we will provide it as required.


12. Contact Us
For privacy questions or requests, contact:
The Film Store
Email: csr@thefilmstore.com